The Office of Academic Computing (OAC) has a dedicated PC support team that installs, configures, and supports standard endpoint computing devices for the department. This service is available at no additional cost for departmental research faculty and staff.
Endpoint device support services we offer include the following:
- Support for Windows and macOS devices on the UPMC or University of Pittsburgh network
- Assist research faculty and staff with the purchasing and ordering of departmental computers
- Dell business models (OptiPlex, Latitude, and Precision) and Apple hardware are supported
- Coordinate the disposal of outdated equipment and ensure hard disks are securely erased
- Assist researchers with specialized software installation and configuration
- Setup kiosks for research subject recruitment and pre-appointment assessments
- Provide support for computers that interface with specialized laboratory equipment (microscopes, PCR, bioanalyzers, etc.)
- Provide support for departmental vLANs, wired Ethernet, and wireless networks
- Research software installation and support includes MATLAB, SAS, and SPSS